• June 2008 - NEAFP Note
  
  
• Fiber Bank F.A.Q.
  
  
• May's NEAFP Note is Here!
  
  
• Suvival Socks now Available in Ladies Sizes
  
  
• Fiber Pickup after NEAOBA Meeting
  
  
• More posts...

Frequently Asked Questions

A: Our name is pronounced NEEF.

Q: Do you only do business with Farms in New England?

A: No! NEAFP has been doing business with Alpaca Farms and Retailers across the entire country for over 10 years. Do not be fooled by our name, we are a National Company.

Q: How do I join ?

A: There is no need to join. Simply browse our online catalog and place orders with us. Once you place your first order, you will be added to our customer mailing list. We will periodically send out emails regarding New Products, Special Offers, and other important news. If you would like to stop receiving these email updates, just request to be removed.

Q: How does it work?

A: Members shop the online catalog for products they would like, pay the fee to manufacture and send us the required fiber. All products are shipped once payment and appropriate fleece are received. If the ordered product is out of stock or on back order, we will notify you right away, as well as try to provide an accurate time table of when you can be expecting your order. To reduce shipping time and cost, members are invited to check out our Fiber Bank. The wholesale catalog offers the same products with a different price list reflecting zero fleece contribution.For a more precise, step by step guide, please visit our How it Works section.

Q: Does "Clean" mean I have to wash my fleece?

A: No, we mean clean of vegetable matter, and as clean as you can get it without washing it. Hay, seedheads, toenail clippings, rocks, hypodermic needle covers, bailing string, dung, dirt, etc. should be removed.

Q: Will I be kept informed of the progress of my order?

A: We understand the importance of being able to track your online order progress, and will begin providing tracking numbers for orders shipped. NEAFP will also keep the farmers notified of our status via NEAFP Notes, our period email newsletter.

For any other questions contact:
Customer Support : support@neafp.com